Senior IT Technician at High Growth IT Startup Job at Cascade Technology Services, LLC, San Francisco, CA

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  • Cascade Technology Services, LLC
  • San Francisco, CA

Job Description

Salary: $156,000 - 196,000 per year Requirements:

  • Exceptional customer service, clear communication, reliability, and ownership of issues through resolution
  • Demonstrable experience supporting macOS workstations; PC support experience is a plus
  • At least five years of help desk experience
  • Moderate networking knowledge, including DHCP, DNS, VPNs, and teleworker connectivity issues
  • Experience with Jamf Pro or another mobile device management (MDM) platform
  • Experience organizing and maintaining ticketing systems
  • Strong written and verbal professional and technical communication skills
  • Ownership and leadership qualities, a willingness to develop skills and advance, and receptiveness to constructive feedback
  • Calm, focused approach in high-pressure situations
  • Basic Bash and/or PowerShell scripting knowledge is a plus
  • Experience supporting finance or accounting applications such as QuickBooks, Sage, or Axys is optional
Responsibilities:
  • Work directly with our clients to resolve high-level technical problems
  • Provide technical support by phone, email, chat, and in person as needed
  • Take on challenging technical projects
  • Participate in an on-call rotation
  • Create and maintain technical documentation
  • Maintain internal infrastructure, including Atlassian tools, SAML/SSO, VPNs, Linux systems, and SSL certificates
Technologies:
  • Atlassian
  • Bash
  • Support
  • Linux
  • macOS
  • Mobile
  • PowerShell
  • SAML
  • Sage
  • VPN

More:

We are Cascade, a rapidly growing managed service provider serving the Bay Area and beyond. We deliver technology services to high-end clients in the financial services industry. This hybrid role requires on-site work and candidates based in either Los Angeles or the San Francisco Bay Area. We offer above-market compensation, 95% coverage of medical, dental, and vision premiums, a 401(k) with employer match, monthly technology and meal stipends, a healthy living expense program, learning and certification support, flexible hours, regular work from home, and generous paid time off and leave policies. We are committed to a diverse and inclusive workplace where people can bring their authentic selves and contribute unique perspectives.

last updated 41 week of 2026

Job Tags

Full time, Work from home, Flexible hours

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