Job Description

Minimum Requirements

Previous cruise experience is preferred (previous 5* hotel expereince will be considered)

POSITION SUMMARY / ESSENTIAL FUNCTIONS

Acts as a filter for guest complaints or concerns to Concierge;

Ensures front desk logs and reports are maintained within Company Standards;

Ensures guest requests are dealt with in a timely and efficient manner and that appropriate follow up is carried out;

Pro-active approach to problem solving;

Telephone duties;

Comment card data entry and other administrative duties as required;

Embarkation and debarkation duties (guest check-in);

Ensures sufficient amount of printed matters available at all times;

Logging guest issues in front desk logs and ensures follow up completed;

Passes on queries from guests regarding on board account, amenities, shipboard credits flights etc.;

Attends front office meetings;

Daily follow-up of all front desk logs;

Completes end of cruise filing and start of cruise docs are ready in accordance with guidelines from assistant purser

Responsible for setting up guest account, cash payments and guest account queries;

Providing US Dollars and foreign currency exchange services to guests;

Providing Cash Advances and Foreign Currency Account Payments to guests;

Safe Audits daily and foreign currency audits;

Attending on board gaming activities and preparing final figures and audits;

Accounting duties as instructed by Chief Purser or Second Purser;

Assists, where necessary, in training new reception staff in front office operations;

Promotes and Participates in Signature Service Training Program

Monitor the practical application of the Company's policy, procedures and instructions.

Participate in crew and passenger safety drills according to instructions from ship’s command;

Comply with company safety and pollution prevention regulations;

EDUCATION

Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale and NVS

Hospitality Background required;

Reception and Front Office background required;

Understanding of the highest level of service;

Excellent administrative skills;

Job Tags

Work at office

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