Job Description
Salary: $58,240 - 58,240 per year Requirements:
- Excellent customer service and communication skills, including the ability to explain technical concepts in straightforward terms
- Strong troubleshooting skills with Windows PCs, basic networking, iPhones, printers, and field equipment
- Familiarity with Active Directory, including password resets and account unlocks
- Introductory understanding of Group Policy and user provisioning to coordinate with enterprise Active Directory administrators
- Previous field IT support experience
- Oil and gas or energy industry experience is highly preferred
Responsibilities: - Troubleshoot Windows PCs, networks, iPhones, printers, and field equipment
- Provide Tier 2 IT support to operations teams
- Escalate and coordinate issues with enterprise infrastructure and network teams as needed
- Explain technical issues clearly to non-technical pipeline operators and operations leadership
- Handle basic backend and software management tasks, coordinating system changes with the enterprise team
- Manage service requests through the ticketing system and provide remote support
- Resolve tickets and issues with a focus on customer satisfaction and quality outcomes, rather than heavy KPI tracking
Technologies: - Active Directory
- Backend
- Support
- Network
- Windows
- Mobile
More:
We offer a Monday-to-Friday, fully onsite role with approximately 20% travel to locations including Eugene, the Tri-Cities, Seattle, Eastern Washington, and other sites as needed.
last updated 41 week of 2026
Job Tags
Full time, Remote work, Monday to Friday