Job Description

Job Summary (List Format):


- Serve as Epic product expert for EpicCare Ambulatory and related outpatient clinical applications, providing expertise in function, design, build, and testing.
- Collaborate with end users to design, build, and enhance the Epic system, ensuring timely and professional system configuration.
- Lead and manage small to medium complexity Epic software upgrade initiatives, including design, build, and testing of workflows.
- Participate in design and validation sessions, maintaining documentation and escalating issues as needed.
- Provide technical and clinical consultation, including application configuration and system recommendations.
- Develop, support, and maintain all required system design/build documents and related system documentation.
- Perform daily production monitoring of Epic applications.
- Actively participate in all testing phases, including unit, system, and integrated testing for EpicCare Ambulatory workflows.
- Provide application support for incident resolution, including 24/7 on-call coverage as required.
- Maintain up-to-date knowledge of Epic software functionality and operational workflows.
- Analyze workflows, data collection, report details, and other technical issues related to Epic software.
- Collaborate with trainers to develop and update training curriculum and materials.
- Translate business requirements into functional specifications and manage changes, prioritizing, coordinating, and implementing system updates.
- Review and test new Epic releases; troubleshoot and resolve end user issues.
- Ensure adherence to organizational standards for system configuration and change control.
- Build strong relationships with end users, customers, and business partners.
- Facilitate stakeholder communication throughout the project lifecycle, from requirements gathering to implementation.
- Troubleshoot and resolve application issues, escalating complex problems as appropriate.

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