Job Description

: JOB RESPONSIBILITIES The Credit Administrative Associate will handle a high volume of activity while performing a variety of administrative duties and responsibilities related to the Credit Essential Responsibilities include the following. Other duties and special projects may be assigned.

• Review credit applications and gather supporting documentation
• Validate doctor license information
• Create new accounts for Alliances, Buying Groups and Direct accounts
• Evaluate credit reports to determine the creditworthiness of a customer
• Assign or recommend an appropriate credit limit depending on the financial risk
• Perform customer account maintenance and updates as necessary when requested, such as address changes or add ship to locations
• Provide communication on all account correspondences
• Develop and facilitate training for new sales personnel on the credit application, account setup and account maintenance processes
• Develop and facilitate training to customer service on payment processing
• Review all emails in the Credit Collections and Credit app inboxes
• Maintain Collector Portfolio assignments
• Establish ACH and credit card subscriptions for auto payments
• Assist with the development and maintaining of department SOP's
• Interact and provide top level customer service with internal and external customers
• Prepare various types of reporting for ACH and credit card processing

QUALIFICATIONS Required Qualifications

• College degree in Accounting, Finance, or Business or equivalent experience
• A minimum of two years in Credit, Collections, Customer Service or Administration
• Advance level PC and MS Office applications especially in Word and Excel.

Desired Attributes

• Excellent organizational, communication, and interpersonal skills
• Ability to manage multiple priorities in a high-volume growth-oriented environment
• Customer service oriented and ability to think strategically
• Self-starter who takes initiative and has accountability for their work
• Detail-oriented with a high degree of accuracy
• Open and willing to follow established procedures, while identifying potential improvements

ABB031

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